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Confirmation message

When to use this component

You should use it in a confirmation page at the end of a transaction.

How it works

Confirmation pages reassure users that they have completed a transaction and helps them understand what to expect next.

Your confirmation page must include:

  • a reference number, if there is one
  • details of what happens next and when
  • contact details for the service
  • links to information or services that users are likely to need next
  • a link to your feedback page
  • a way for users to save a record of the transaction, for example, as a PDF

Known gaps

Research is needed on the best way to confirm transactions that are part of a wider user task. For example, where you might need to emphasise next steps more than completion of that particular transaction.